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E-SoftSys Unveils e-CRM Add-on Module Version 2.0

By Nathesh
TMCnet Contributor

E-SoftSys, a Total Solutions Provider for the self-storage industry and a Microsoft (News - Alert) Gold Certified Partner, released the latest version of its e-CRM (Customer Relationship Management) add-on Module.

The company asserted that it focuses on custom e-commerce solutions and custom web site development that fulfill one’s business challenges. Its e-commerce initiatives improve sales performance, customer satisfaction and marketing initiatives undertaken by the entity.

CRM (Customer Relationship Management) refers to the methods and processes companies use to interact with their customers and e-CRM from E-SoftSys is claimed to be the most advanced CRM in self-storage sector and a fully integrated add-on that offers around the clock on-demand access to customer information for call center agents, as well as other staff at the store and corporate level.

The add-on module is designed specifically for multi-facility operators to track leads, reservations, marketing campaigns, and more, while giving employees the ability to follow up with prospective customers, take payments, manage collections, and handle customer-related incidents from any location with Internet access. It also comes packed with a fully integrated e-mail campaign feature, eliminating the need for third-party e-mail campaign services.

Officials with the company exclaimed that the success of their CRM module exemplifies the forward direction E-SoftSys has taken with respect to self-storage management software, as well as their commitment to utilizing the latest technology to improve business processes for their clients. The release of Version 2.0 builds upon the superior functionality of e-CRM, making it an even more effective customer relationship management tool, and it strengthens E-SoftSys’ position as a leader in the self-storage industry.

Some of the features of e-CRM are: it can track inquiries, reservations, marketing campaigns, and more; fully integrated with Self Storage Manager, including centralized database for all locations, with complete customer history; on-demand access to a variety of management reports and analytics; fully integrated e-mail campaign feature, with superior capabilities; and more.

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