Call Center Software Featured Article

CDC Previews New Workflow Design Tool

By Rahul Arora
TMCnet Contributor

CDC Software (News - Alert) Corporation, a hybrid enterprise software provider of on-premise and cloud technologies, recently previewed a new workflow design tool that allows an organization to easily and quickly configure their workflow directly into the Pivotal CRM system. The announcement was made at the CRM Evolution 2011 Conference and Exhibition. The Pivotal Visual Workflow enables the companies to streamline system customizations. Also, by ensuring a shorter development process for complex applications, the tool helps companies to improve productivity and reduce costs.

A drag and drop, flowchart style designer tool, Pivotal Visual Workflow helps organizations quickly deploy their business processes within their Pivotal CRM system. With the tool, companies can also easily customize and maintain the dynamic business processes, without the need for skilled code developers, for greater business agility.

"The ability to quickly and efficiently update production system data is essential in maintaining a CRM system," said Jason Rushforth, president of Front Office product line business of CDC Software, in a press release. "By using a designer tool which replicates a whiteboard, Pivotal Visual Workflow lets an organization quickly and easily deploy business processes without the need for costly related overhead."

CDC Software are demonstrating Pivotal Visual Workflow and Pivotal CRM at the CRM Evolution 2011 Conference and Exhibition in New York, Aug. 8-10, at Booth #410. The tool is expected to be available in the fourth quarter of 2011.

Pivotal Visual Workflow is another path-breaking product from CDC Software, a company that offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS (News - Alert)) or blended-hybrid deployment offerings. Recently, CDC Software was named a leader in Forrester Research (News - Alert), Inc.’s July 2010 report, entitled "The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010.” Forrester, in the report, evaluated 19 CRM suite customer service solutions. CDC Software, in that report, was among a total of seven vendors recognized as leaders in CRM solutions.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Summit, collocated with TMC’s (News - Alert) ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. The Cloud Communications Summit will address a growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. To register, click here.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves