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MIIAtech Debuts at CRM Evolution with Tautona Platform

By Rahul Arora
TMCnet Contributor

MIIAtech, a next generation search and analysis software company, recently made its market debut at CRM Evolution in New York by launching Tautona, a new natural language processing platform that helps business professionals achieve more accurate results.

Tautona allows knowledge workers to retrieve client and account-specific information from their organization's large and complex databases. The new web-based CRM is a perfect solution for problems related to information overload and inadequate searches. It can search voluminous databases filled with structured and unstructured information by understanding the meaning of both the request and the stored information. The platform is fully cross-lingual, allowing questions to be asked in one language while the search is conducted in another or multi-language database (e.g. Chinese; Russian; and/or French). The answer is returned in the originating language.

"Fifty percent of all searches fail outright and half of the searches we think succeeded actually failed in some way that we aren't aware of," said Jonathan Spira, chief analyst, Basex and author of Overload! How Too Much Information is Hazardous to Your Organization (Wiley & Sons 2011), in a statement.  "As a result, we end up using the obsolete or incorrect information without knowing it."

"The amount of information that exists in the working world today can be extremely overwhelming. In fact, it's estimated that some 15 petabytes of new information is generated globally every day with 80 percent of this growth being unstructured data," said Stephen Lernout, chairman and CEO of MIIAtech, in a statement. "Tautona helps business professionals sift through massive amounts of data using natural language to find the exact information they're looking for. In effect, we help data to understand people."

"Tautona represents a significant breakthrough in search by marrying natural language processing with semantic search technology," said Jan Van Sas, chief technology officer, MIIAtech.  "The whole team has been working relentlessly to complete the platform."

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Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves