Call Center Software Featured Article

inContact Hires New EVP and Chief Product Officer

By Deepika Mala
TMCnet Contributor

inContact, the premier provider of on-demand call center software and call center agent optimization tools, has appointed Sunny Gosain as executive vice president (EVP) and chief product officer.

In his new role, Gosain will be responsible for managing and directing the company's Research and Development and Product Management departments.

Gartner, a premier analyst firm, anticipates that by 2013, at least 75 percent of customer service centers will use some form of SaaS (News - Alert) application as part of the contact center solution.

Since the market interest in cloud-based technologies continues to accelerate, the inContact cloud call center solutions are being leveraged by a growing number of midsize and enterprise companies to meet their call center needs.

Working as EVP and chief product officer, Gosain will bring new levels of innovation and value to the cloud platform, strengthen inContact's leadership position in this growing market, and target its solutions to meet the needs of today and tomorrow, according to company officials.

Prior to joining inContact, Gosain worked as EVP and CTO at ERP solution provider Compiere, where he led a global multisite organization responsible for cloud product strategy, R&D and customer services.

Before that, he served as a vice president of product development at Oracle (News - Alert), where he managed a large global product development organization and oversaw all aspects of product development, support and strategy.

In a press release, Paul Jarman, inContact CEO Jarman, said: "I feel strongly that Sunny will make a significant contribution to our product innovation and to our senior executive team. We are excited for him to join our company and continue to drive forward our product innovation."

In related news, inContact announced that one of the nation's leading hospitality companies has selected the inContact cloud contact routing Workforce Management solutions.