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TDi Technologies Joins BMC Technology Alliance Program

By Madhubanti Rudra
TMCnet Contributor

With an aim to deliver the industry’s first end-to-end Business Service Management (BSM) Solution, the globally renowned Information Technology Foundation Management (ITFM) solutions provider TDi Technologies recently joined BMC Software's (News - Alert) Technology Alliance Program.

As a member of the alliance, TDi will be able to integrate its ITFM solution into BMC's Remedy IT Service Management Suite (ITSM). This, according to TDi, will be the first end-to-end IT Business Service Management (BSM) offering available on the market.

Besides focusing on the technical aspects of monitoring, alerting and remediation, the integrated solution also links to the impact on the business.

The IT Foundation Management solution from TDi Technologies includes a non-intrusive, complex event-processing engine, which helps shrink the time it takes to identify a problem. Identification and alerting occurs in real-time so that remediation can begin immediately, minimizing the impact to the customer and to the business, explained TDi officials.

The unique functionalities of the solution will provide system administrators or network engineers with relevant information and help them accelerate the service restoration process. Thus the solution will help reduce time as well as the cost of incidents.

“By integrating with BMC's Remedy ITSM suite, TDi Technologies' ITFM solution will detect, analyze and then deliver critical event information directly to Remedy for problem ticket generation, notification and remediation. The combination closes the loop and enables a complete, end-to-end IT solution for Business Service Management,” director of Solutions Markteting at TDi Technologies Pam Johnson, explained in a statement.

The real-time nature of IT Foundation Management is very important as there can be issues, which may not wait for 15 minutes (common in traditional approaches) before an alert is generated. In order to make a root cause analysis and effectively handling of them, issues are required to be placed within context instantaneously. IT Foundation Management focuses on this aspect.

By capturing all of the data needed to solve IT infrastructure problems, IT Foundation Management, helps collect data from the IT infrastructure at its foundational level (privileged interfaces) on up. With IT Foundation Management, the work of identifying foundational issues, isolating them, determining root causes, and then performing remediation are supported directly within a single application, through a single window. Once the issue is resolved and the problem ticket closed, Remedy will then track overall incident response times and service desk performance against SLAs.

“This proactive, Business Service Management solution closes the loop in helping ensure that service levels meet business commitments and customer quality and availability expectations of mission-critical environments,” VP of Marketing at TDi Technologies Terry Schurter noted in a statement.

Recently BMC Software released a new virtual software appliance called Edgeview in collaboration with Akamai (News - Alert) Technologies. The software provides companies with visibility into the performance of Web applications delivered over the Akamai Platform, the company said in a recent media release.