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Oracle Once Again Positioned in Gartner's Leaders Quadrant for CRM Customer Service Contact Centers

By Rajani Baburajan
TMCnet Contributor

Oracle (News - Alert), an integrated business software and hardware systems company, announced that Gartner, leading research firm, has placed Oracle's Siebel CRM in the Leaders Quadrant of  its 2011 report, "Magic Quadrant for CRM Customer Service Contact Centers.”

Leaders Quadrant vendors display completeness of vision and ability to execute on that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries, according to Gartner (News - Alert) officials. They also deliver high levels of value and return on their commitment to clients.

Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations. The CRM software features solutions tailored to more than 20 industries.

“We believe Oracle's Siebel CRM placement in Gartner's Leaders Quadrant is further confirmation that Oracle is innovating and delivering the standard for call and contact centers," said Anthony Lye, SVP of Oracle CRM, in a statement. "Oracle's Siebel CRM helps organizations deliver quicker, better, and more-efficient customer service, while cutting costs at all touch points around the globe.”

Oracle's Siebel CRM solution has already earned more than 4,000 customers from different industry verticals. With this momentum, it continues to be the industry leader in the contact center and service market, according to Lye.     

Oracle's Siebel CRM was positioned in Gartner’s Magic Quadrant for CRM Customer Service Contact Centers last year as well.