Call Center Software Featured Article

Junction Solutions Announces its Selection by Jenson USA

By Deepika Mala
TMCnet Contributor

Jenson USA, the multi-channel bicycle retailer, has selected Junction Solutions, a provider of vertical, market-specific on-premise and on-demand software applications and services for the multi-channel retail, food and beverage and distribution industries.

With the help of JunctionEOD, a SaaS (News - Alert) eCommerce solution, Jenson USA will be able to deliver an enhanced customer experience in a full-service hosted environment, tightly integrated with their existing back office system.

Based in Southern California, Jenson USA, recently, was named to the Internet Retailer Top 500 listing.  The company leverages multiple channels to reach its bicycle enthusiast customers online and in brick and mortar stores.

Previously, Jenson USA used a homegrown eCommerce solution, which failed to meet their growing business needs. Owing to this, Jenson USA opted for Junction Solutions to update its eCommerce capabilities and include new features and functionality that previously had been difficult or costly to maintain.

“JunctionEOD is a flexible and feature-rich solution that is capable of accommodating our current needs and future growth, while also supporting our brand promise of an exceptional customer experience,” said Mike Cachat, president and CEO of Jenson USA, in a press release.

The personalized service approach of Junction Solutions, coupled with strong eCommerce platform capabilities, will offer tools, which will help Jenson USA to optimize its marketing, sales and service capabilities.

Jenson USA, with the help of JunctionEOD will be able to deliver a superior customer experience and increase its internal efficiencies.

Lori Seal, vice president of eCommerce at Junction Solutions said, “We are excited to apply our expertise and capabilities to enable Jenson USA to optimize their online experience and reach greater levels of growth and success.”

In related news, Junction Solutions has launched a new on-demand version of its flagship retail solution, JunctionMCR.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.