Call Center Software Featured Article

Merced Systems to Showcase Performance Management Solution at 12th Annual Call Center Week

By Rajani Baburajan
TMCnet Contributor

Merced Systems (News - Alert), a provider of performance management solutions, announced it is showcasing its Service and Sales Performance Management solutions this week at the 12th Annual Call Center Week conference in Las Vegas, NV.

Recently the company introduced the latest version of its Merced Systems' Sales Performance Management 4.0 solution at its Seventh Annual Customer Summit.

Featuring advanced analytics and reporting, incentive compensation management, coaching, mobile access to data, and other performance execution applications, Merced Systems’ performance management solutions enable service and sales organizations to improve customer interactions, lower costs, increase selling productivity, and grow revenue.

The solution allows operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. This includes better frontline agent knowledge and impact, and processes that align with customer-facing goals, company officials said.

The company is offering the technology to Global 2000 companies including Nationwide, ING DIRECT USA, and Sprint (News - Alert). It has more than 140 customers and 800,000 sales and service users. Merced Systems solutions are deployed in more than 20 countries.

“Merced Systems is excited to be participating at Call Center Week this week and showing attendees how our solutions can help their organizations accelerate the performance of their service departments, the core hub for generating customer satisfaction, as well as driving new sources of revenue,” said Mark Selcow, president of Merced Systems, in a statement.