Call Center Software Featured Article

Cloud-based Call Center Company Five9 Awarded for CRM Excellence

Cloud-based call center software company Five9 (News - Alert) has been named by Technology Marketing Corporation (TMC) as a recipient of a Customer Interaction Solutions magazine 2011 CRM Excellence Award for its Five9 Virtual Call Center. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

“We are proud of our cloud-based call center software, designed to deliver a better customer experience, a critical requirement for all call centers today,” said Ken Osborn, vice president of Marketing for Five9, in a statement. “Our laser focus on this technology, and agent productivity, creates the operational and financial flexibility that call centers demand. The industry recognition from TMC, and our customer success that facilitated this recognition, are highly appreciated and motivating.”

“The Twelfth Annual CRM Excellence Awards has recognized Five9 for being a true CRM partner to its customers and clients,” said Rich Tehrani (News - Alert), CEO of TMC. “Five9 has demonstrated to the editors of Customer Interaction Solutions that the Five9 Virtual Call Center has improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”

The CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2011 CRM Excellence Award winners are highlighted in the May and June 2011 issues of Customer Interaction Solutions magazine.

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Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Carrie Schmelkin