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Altitude Software to Showcase its Trends at MECC 2011

By Sujata Garud
TMCnet Contributor

The leader of unified customer interaction solutions, Altitude Software (News - Alert), announced that it would be participating at the Middle East Contact Centre (MECC) conference and exhibition scheduled in Dubai from May 31 to June 1, 2011. With the recovering global economy, companies in MENA are looking for ways to enhance customer experience, optimize operating expenses and maximize business in real time.

In a press release, Riadh Boukhris, president Middle East & North Africa, Altitude Software, said, “The Middle East and North Africa region is a strong candidate to become a hot spot for the global contact centre market and as a result we are significantly intensifying our focus in MENA by expanding our team, strengthening our partner ecosystem and joining worldwide industry knowledge that will enable our users to deliver excellent customer experiences. MECC attracts delegates across various industries in the entire MENA region. As such, it represents the ideal platform for us to demonstrate our knowledge of this industry and the technology that supports it.”

The specialised Software team of Altitude will assign its contact centre expertise in MENA with the MECC 2011 delegates and bring global insight into current trends and opportunities for customer service operations in the region. This session will discover the critical success factors for organizations willing to achieve customer experience excellence and to make the most out of business performance metrics, with a special focus on the outsourcing industry.

The Altitude Software was recently in news when it announced an expansion of their joint offering. This strategic partnership provides new solutions with next generation natural language technology to voice-enable self-service options for a broad range of advanced contact centre solutions. The joint offering integrates the Loquendo (News - Alert) MRCP Server, certified to work with Altitude Voice Portal. The Loquendo MRCP Server is a server-based solution for large-scale deployments of automated telephony applications integrating Loquendo multilingual speech technologies, Automatic Speech Recognition (ASR) and Text To Speech (TTS), in order to give a real human touch to automated communications.

Sujata Garud is a TMCnet freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

Edited by Rich Steeves