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SysAid Announces Its Achievements in 2010

By Rahul Arora
TMCnet Contributor

SysAid Technologies has had a wonderful 2010. A leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, SysAid (News - Alert) recently announced its 2010 year-end achievements, including that it became the first ITSM Company to launch a full line of IT Helpdesk mobile applications for iPhone (News - Alert), Blackberry and Android. In 2011, SysAid will also be introducing a mobile IT Helpdesk application for Windows Phone (News - Alert) 7 in early 2011.

The benefits of SysAid’s IT Benchmark tool, which was launched in 2009, began to be realized in 2010. The company announced in May that IT Benchmark was showing a rising trend among organizations towards automating IT helpdesk processes. This meant that IT administrators using SysAid were driven to improve their organizations’ efficiency.

 “SysAid's unique ability to innovate – according to where the market is going – continues to add tremendous value to our customers around the world, the most important factor we consider when building our solutions,” said Israel Lifshitz, founder and CEO of SysAid Technologies, in a statement.

In 2010, SysAid launched two major internal helpdesk releases, IT 7.0 and IT 7.5, along with two versions of its external support solution, CSS (News - Alert) 2.0 and CSS 2.5. Combined, these four releases include the introduction of 317 new product features.

In addition, SysAid unveiled a new stand-alone solution, SysAid Live Chat, designed to be instantly integrated into existing company websites, allowing online visitors to communicate with business representatives in real-time.

“We are extremely proud of our accomplishments to date and look forward to continue developing and rolling out practical and forward-looking solutions for IT and Customer Service professionals around the world,” added Lifshitz.

Some important achievements of SysAid during 2010 include:

--Relocation of corporate headquarters to larger facility

--Hosting the SysAid Technology Conference, the Company's first-ever users conference, in Las Vegas

--Establishment of Australia office, SyAid's first overseas branch

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny