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SysAid Announces SysAid IT 7.5

SysAid Technologies Ltd., a global provider of IT Service Management and Customer Service Support software, introduced its latest help desk software, SysAid (News - Alert) IT 7.5.

The new solution supports all leading mobile technology platforms and offers IT helpdesk and asset management applications for iPhone, BlackBerry (News - Alert) and Android.

To help users take advantage of all of SysAid’s IT management tools and to maximize the user experience, SysAid IT 7.5 also includes a new Comprehensive Online Help Platform. The content of the Online Help feature is regularly updated by SysAid and is also integrated with the SysAid Community so that users can post individual comments and advice on a variety of subjects.

“IT managers are not only responsible for keeping each machine in their network up and running, but also for keeping the entire department running smoothly as a whole,” said Israel Lifshitz, founder and CEO of SysAid, in a press release. “This is an immense amount of information to keep track of. The mobile applications and the Online Help Platform were both developed to ensure that the information administrators need at any given time is not only easily accessible, but always current.”

A IT Calendar is also featured by the release, which enables end-users to access their network’s IT calendar and view the IT Manager’s availability. The users, through this are also able to check the status of their service request, including when it was submitted and when it is due. In addition, end-users since the calendar is completely integrated with the help-desk may be automatically notified of network maintenance or other events that are relevant to them.

The Archived Assets Tool is another significant addition which allows IT Managers to automatically disable all functionality for assets that are no longer in use, as well as access records of an asset’s history, even if it longer exists in the network.

The ability to view a list of recently accessed items is also provided by SysAid IT 7.5. This allows users to go back and forth between tasks more easily. To improve efficient, it also features advanced customization options and optimized SNMP scanning.

“With customers spanning multiple geographies and industries, SysAid genuinely understands the importance of ease-of-use as and the significance of customization options,” added Lifshitz, in a statement. “The improvements introduced in SysAid IT 7.5 are designed to further meet the needs of each of our customers and to enhance the overall SysAid experience.”

In related news, SysAid Technologies Ltd., a global provider of helpdesk software solutions and Customer Service Support software, has remarked automating IT helpdesk processes as a rising trend based on its proprietary IT Benchmark survey.
Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Stefanie Mosca