Call Center Services Featured Article

MTC Releases MS CRM Data Service 2.0

By Carolyn J Dawson
TMCnet Contributor

Management Technology Consulting has released an upgraded version of the Microsoft (News - Alert) CRM Jigsaw.com Data Service Integration Solution. Customer Relationship Manager helps to build profitable Customer relationships by maintaining on day-to-day basis customer information from the first contact through post-sales. It enhances customer loyalty and ensures repeat customers. Communication, information specifically is the key.

CRM tools like Jigsaw.com are used for Data mining and management. MTC is popular for its low-cost add-on products and development services for its clients. The Microsoft CRM Jigsaw client, Data Service, is free to download and easy to use. It is an improved version, and gives greater control over contact data quality and the emarketing contact growth, manually or through scheduled batches.

Data Service is a free add-on to the Microsoft Dynamics CRM platform. It can be used via CRM Outlook Client as well as Microsoft CRM. The CRM user’s sales, marketing and service details can be recorded accurately. The information can be saved directly into Dynamics CRM. With new fields for complete contact information it ensures that the entire customer information can be recalled instantly.

Every use of Data Service automatically adds Jigsaw points which are used to purchase contact data. Now the points can be redeemed with no extra charges thereby enabling access to wider sales and marketing circles. It also ensures better flexibility and quality as the information is user-defined making it easier to find customers not listed in the base CRM.

The Bad Data return feature has also been enhanced. Bad phone or email can be reported manually or automated. It helps to maintain a clean account and contact record data. Once the account has been registered in Data Service, the user will be asked to open an account with Jigsaw.com. The administrator will have better access to the contact details and can eliminate incorrect information. CRM 2011 Client version will be available shortly.

Daryl Henderson, president of MTC has said that Data Service for Dynamics CRM, powered by the Jigsaw.com, is an indispensable and much needed enhancement. The enhancements and emarketing contacts are available for free. Best customers can be identified easily and as well as all other companies in a specific geographical area, making it easier to launch new Marketing campaigns.