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European National Lottery Picks Convergys Call Center Software Services

By Jyothi Shanbhag
TMCnet Contributor

Convergys (News - Alert) Corporation has announced that one of the top European national lottery has selected its Smart BSS Solutions, including its Rating and Billing Manager, to support its dealer billing and commissioning.

This new client manages games of chance including lottery, scratch card, and sport gambling games, and sells and collects revenue through thousands of resellers nationwide

Officials at Convergys said that they have entered in to multiple year contract with the European national lottery offering licensing, support, and maintenance and implementation.

Bob Lento, president of information management for Convergys said that, “In every industry, it is critical that companies meet the demands of their customers in order to succeed. This strategic win with a new client in a new vertical market for Convergys is no exception, and with our Rating and Billing Manager, this national lottery will be able to surpass its customers’ expectations and speed time to market for complex new reseller offers to help drive continued revenue growth.”

The new implementation will enable national lottery to quickly launch new and innovative games and commissioning schemes to retain and attract new lottery agents. The National lottery will also use Smart BSS Solutions, to expand its market share in the newly liberalized and increasingly competitive European gaming market.

“Following our entry into the utility market, this win confirms Convergys’ belief that our Smart BSS Solutions portfolio is uniquely positioned to meet the demands of complex real-time billing across multiple industries and multiple vertical markets, including gaming,” added Lento.

Convergys Smart BSS Solutions deliver support of convergent services leveraging real-time actionable marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers.