When it comes to choosing CRM Contact Center and Service Management solutions, companies in a variety of industries, throughout the world rely on solutions developed by Vertical Solutions, Inc. The Cincinnati, Ohio-based company has a wide ranging suit of solution that includes PowerHelp, VContactCenter and VServiceManagement among others. The company has announced that it has been positioned by Gartner (News - Alert), Inc. in the Niche Players quadrant of the 2010 "Magic Quadrant for Field Service Management." In addition, the company was listed in the "Magic Quadrant for CRM Customer Service Contact Centers".

 

The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. The Magic Quadrant research reports depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner.

This year's Field Service Management Magic Quadrant lists no companies in the Leader Quadrant. The report emphasizes a number of strategic points, including the following: "Accelerated business demand to improve field service execution will favor two types of software suppliers: those with multiple application components and an underlying process design tool, and best-of-breed vendors with strong functionality, whose software is service-oriented architecture (SOA)-compliant or delivered using a software-as-a-service (SaaS (News - Alert)) model. These capabilities enable the best-of-breed vendors to fit logically into (and more readily integrate with) a service management suite."

 

Vertical Solutions, Inc. has recently launched a new generation of products, which has definitely helped it get listed in this year's Magic Quadrant for Field Service Management. VContactCenter and VServiceManagement. Both application systems are built on a cloud-based technology platform, the Vertical Services Platform - VSP, which is SOA-compliant, SaaS-based via a multi-tenant platform, and delivered as a service or on-premise in a private or public cloud environment. Innate to both of these solutions is a business process management (BPM) design tool as a layer within the architecture.

 

"The inclusion of Vertical Solutions in Gartner's Magic Quadrant for Field Service Management comes at a time when companies absolutely need to maintain their customer base with excellent customer support. At Vertical Solutions, we design our customer care solutions to do an exceptional job of seamlessly integrating and linking various service processes and information, including to and from ERP systems, to optimize and leverage the specific application functions in each system," Ron Wegmann, Sr., CEO of Vertical Solutions, said.

 

The full Gartner Magic Quadrant for Field Service Management and the Magic Quadrant for CRM Customer Service Contact Centers reports are available to Gartner clients at www.gartner.com.