Call Center Services Featured Article

Newfound Communications Offers Free Version of IP Call Recorder 2.0

By Brendan B. Read
Senior Contributing Editor

Free is good. Free versions enable organizations to try out solutions before committing themselves to buying those that offer additional capacities, such as ports in the case of contact center recording systems, from the same supplier. Checking out free offerings enables due diligence in a market as crowded as call recording products. The strategy also helps vendors attract prospects and customers to check out their wares.

Newfound Communications is doing just by making available free a 48-port version of IP Call Recorder 2.0. Available for download at www.freeipcallrecording.com, the complimentary version of this solution is easily configurable and can support an unlimited number of users via its concurrent ports.

For advanced call recording operations requiring additional ports and expanded functionality, Newfound offers a full-featured commercial version of IP Call Recorder 2.0. It is now priced at a 50 percent discount compared to previous versions.

IP Call Recorder is a highly scalable solution that records any phone conversation, at any time, for any duration in a carrier, enterprise or contact center environment.  Whether calls are automated or agent-driven, IP Call Recorder verifies transactions, improves performance, optimizes business processes and accurately evaluates contact center operations. It is typically utilized for compliance-related call recording operations in banking, financial services, insurance and other markets.

With flexible, port-based software licensing, the Newfound IP Call Recorder deploys on standard Windows servers in both PSTN and SIP telephony environments. IP Call Recorder is a multi-tenant call recording solution offering secure and privileged, Web-based access to recordings for customers, departments and individuals.

IP Call Recorder offers ad-hoc call recording to capture and index recordings. This allows developers and telecom engineers to utilize IVR and Web standards such as VoiceXML (News - Alert) to capture conversations at any point and for any duration. Each recording can be bookmarked and paired with call-related data such as caller ID, destination number, account number, DTMF or speech recognition inputs, call errors, hold times, agent ID and transfer numbers.  Ad hoc recording also makes detailed call analysis and review quick, easy and complete.

The free version of IP Call Recorder 2.0 fully supports SIP recording for IP-PBXs, SIP trunks and IVR and includes a full-feature Web dashboard to view, search and review recordings. It can store approximately two years of recordings on a single 1U server (call usage patterns can vary) and runs on Windows 7, Windows 2008 or Windows 2003.

The commercial version of IP Call Recorder 2.0 can be scaled beyond 10,000 concurrent calls and supports multi-site deployments for business continuity.  The solution's multi-tenant architecture is ideal, Newfound says for multi-vendor VoIP and soft switch environments.  The full version also includes automated local and remote archival of recordings as well as web service delivery of call recording data.  For contact centers, IVR and VoiceXML applications, the IP Call Recorder allows programmatic control of recording, file location, meta-data and bookmarking via its APIs, and also supports computer telephony integration.

"Across a number of industries, call recording is required to fulfill certain legal, regulatory, and compliance transactions," said Kris Hopkins (News - Alert), President and CEO of Newfound Communications. "The new free version IP Call recorder 2.0 that supports up to 48 ports represents a radical go-to-market strategy, giving customers the tools and flexibility to easily build robust call recording applications on their own. However, if organizations require assistance, we can provide an array of professional services resources and third-party channel partners to help take advantage of the carrier and enterprise-class features of IP Call Recorder."