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PeriscopeIQ Unveils Next-Gen EFM Suite

By Brendan B. Read
Senior Contributing Editor

In today's tenuous economic environment, intelligence is everything. That includes knowledge gathered from regularly and accurately assessing customers' and employees' experiences and to use the gathered intelligence to develop strategic initiatives that improve organizational performance. The feedback from both customers and staff are needed by organizations for insights to help them grow revenue and to manage costs.

To help organizations obtain that information PeriscopeIQ has launched a new suite of enterprise feedback management, or "EFM," and compensation solutions. The firm says its product provides "unique methodology, consultative client relationships and attention to scientific validity [that] go beyond traditional EFM plug-and-play solutions to deliver clients reliable and actionable business intelligence." The PeriscopeIQ technology platform is a fully hosted SaaS (News - Alert) solution.

Here are the highlights of PeriscopeIQ's new product suite:

• Customer intelligence

PeriscopeIQ's customer feedback solution features PeriscopeCEVA. It distills customer feedback into meaningful metrics, with specific, actionable issues delivering business intelligence to all levels of an organization.
 

• Employee insights

PeriscopeIQ's employee feedback solutions include PeriscopeOCS that identifies ethos of an organization by measuring all aspects of culture-employee engagement, organizational strengths, weaknesses and company values and beliefs-to help enhance organizations' performance. It also includes Periscope360 that evaluates and provides assessments and ratings of employee performance through individual feedback, automates relationship and data integrity, creates competency maps and offers query capabilities. There is also PeriscopeTNES that measures skills profiles and training needs through employee and supervisor feedback; designed to generate skill set profiles of the organization and provide more efficient use of training dollars.

• Compensation Intelligence

PeriscopeIQ's compensation management solutions include PeriscopeCOMP that aligns compensation strategies with employee expectations and provides critical insight into how they impact morale, productivity and employee retention. It also has in its cache PeriscopeCODA that enables organizations to instantly offer survey participants access to the entire compensation survey dataset online in a dynamic way. There is also PeriscopeSMS that provides "what-if" scenarios for salary and budgetary planning and tools for job documentation, benchmarking, market pricing, salary planning, measurement, valuation, salary structures and survey submission.

"Our clients' focus is collecting business intelligence - from customers, employees and the market at large - to make more informed, strategic business decisions," said Pawan Singh, Ph.D., PeriscopeIQ's co-founder and CEO. "We don't believe in delivering data alone. For more than a decade, we have worked closely with clients to develop market-driving solutions that can evaluate which data reveals the desired intelligence, how best to collect it, from whom, whether it is reliable and repeatable, and ultimately how to synthesize it into new initiatives."