Call Center Services Featured Article

CosmoCall Universe Powers VanillaIP's Hosted Call Center Services

By Mini Swamy
TMCnet Contributor

CosmoCom's unified call center suite enhances the complex interaction between customer and management. It improvises customer experience, gives a favorable ROI, and reduces costs.

Its virtual contact center technology has been chosen by yet another leading VoIP service provider. VanillaIP, a leading U.K. provider of cloud based applications and telephony has selected CosmoCall Universe multimedia IP contact center platform to power a full range of inbound and outbound hosted call center services.

Providing IP center and hosted call center solutions as a white label service to U.K. re-sellers, VanillaIP is a company that has years of experience in the hosted voice market. Its partnership with CosmoCom (News - Alert) will enhance VanillaIP's channel partners with a more robust, full featured contact center.

Certain features such as the comprehensive contact center reporting and the native multi-tenancy suit VanillaIP very well. Because of this, end users will now have increased access to full contact center capabilities on a hosted basis.

Dave Dadds, Managing Director at VanillaIP, said, 'The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings.'

Dadds added that with the addition of the multimedia IP contact center platform, CosmoCall Universe, re-sellers will now be able to offer their clients inbound and outbound call center services, including 'predictive dialing on demand.'

Mike Adolphy, Regional Director for the United Kingdom and Ireland at CosmoCom, explained at length that VanillaIP was a well established and proven Service Provider, which understood the hosted space within the United Kingdom, and added that the partnership with CosmoCom would broaden the Unified communications offering to its customers and partners.

VanillaIP is expected to showcase its hosted contact center solutions in booth 516 at Channel Expo 2010 at the National Hall, Olympia, London from May 12-13 2010.

A provider of business grade, real-time, integrated communication solutions, VanillaIP's hosted contact center solutions are fast, has rich features, is highly available and is accessible anywhere.

CosmoCom, well known for its Contact Center Consolidation, announced that Ukraine-based contact center solutions provider Sunflower Communications has expanded its IP contact center portfolio to include Hosted Contact Center on Demand.