Call Center Services Featured Article

OAISYS Earns 2010 CRM Excellence Award from Customer Interaction Solutions Magazine

By Anil Sharma
TMCnet Contributor

OAISYS Tracer, a call recording and interaction management solution for contact centers, has received a 2010 CRM Excellence Award from Technology Marketing Corporation's "TMC" Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices.

'The Eleventh Annual CRM Excellence Awards has recognized OAISYS for being a true CRM partner to its customers and clients,' said Rich Tehrani, CEO of TMC (News - Alert), in a statement.

Tehrani also said that OAISYS has demonstrated to the Customer Interaction Solutions editors that Tracer improves their users' business processes by streamlining and facilitating the flow of information needed for customers to retain the most vital component of their businesses - their customers.

'It's an honor to have earned Customer Interaction Solutions Magazine's CRM Excellence Award for our Tracer call recording and interaction management software,' said Brian Spencer (News - Alert), president of OAISYS.

Spencer said that Tracer's easy-to-use and simple-to-master interface empowers any customer-centric business in virtually any industry to begin seeing nearly immediate benefits to their customer service and retention processes.

OAISYS (News - Alert) is a developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. 

Officials with OAISYS said that Tracer utilizes patent-pending OAISYS Portable Voice Document "PVD"technology to capture telephone-based interactions as digital call recordings, or voice documents, that are available to store, organize, play back, annotate and share with others as needed.

Company officials also said that this core PVD functionality is paired with Tracer's advanced contact center management features, including employee performance evaluations, the ability to live monitor calls and generate quality and resource utilization reporting.

In addition, Tracer seamlessly integrates with business communication systems from leading providers such as Avaya, Mitel (News - Alert), Toshiba and ShoreTel, as well as with most standards-based IP and legacy TDM systems.

The CRM Excellence Award relied on hard data and numbers to demonstrate the improvements Tracer has made in a client's business. Tracer was chosen on the basis of its ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer.