Call Center Services Featured Article

iDeskera CRM Available for iPhone

By Carolyn J Dawson
TMCnet Contributor

iDeskera CRM, the mobile version of Deskera CRM was released by Krawler, Inc.

iDeskera CRM, which targets iPhone (News - Alert) users, facilitates access to data managed by the Deskera CRM application any time irrespective of where they are. iDeskera CRM has an instinctive interface which features the tap and drag-and-drop functionality.

iDeskera CRM helps field sales representatives and other mobile workers track updates and manage CRM reports through the iDeskera CRM dashboard. They can also add new leads, contacts, accounts and update information; view information by tapping on the campaigns, leads, contacts, accounts or cases and also by making use of the search field to quickly locate the information they want. In addition managing multiple email accounts is easy by navigating between views.

According to Shashank Dixit, founder and CEO of Krawler, there are failure rates of up to 75 percent among CRM implementations. The the bulky size of the products make it difficult for the employees to use them often. By providing spreadsheet simplicity for viewing, entering and updating information rapidly and easily, Deskera CRM redefines the user experience.  Now, iDeskera CRM extends that usability to one of the industry's most popular mobile platforms, he added.

Companies can subscribe at www.deskera.com with choice provided for the entire Web-based Deskera Suite. It ranges from $49.95 per month for five users up to $999.95 per month for a premium subscription with customization services and support for 100 users. Downloads or set-up fees are not charged.

The launch of iDeskera CRM facilitated Krawler's expansion and its Deskera software as a service suite into the United States market. Today, Deskera is used by 2,000 customers across the world which is available directly from Krawler and through more than 200 channel partners. Due to this rapid adoption, Krawler is now ranked #52 on the 2009 Deloitte (News - Alert) Technology Fast 500 Asia Pacific. Other than providing local sales, service and support for customers, Krawler's U.S. operations recruit, educate and support U.S.-based resellers.