Call Center Services Featured Article

Aegis Receives 2009 MVP Quality Award TMC's CIS Magazine

By Anamika Singh
TMCnet Contributor

Aegis Limited, a global business process outsourcing, or “BPO,” provider and part of the Essar Group, has been named a recipient of a 2009 MVP Quality Award from Technology Marketing Corp.’s, or “TMC (News - Alert),” Customer Interaction Solutions magazine. Customer Interaction Solutions has been publication in CRM, call centers and teleservices since 1982.

TMC is a global integrated media company helping clients build communities in print, in person and online.

As a provider of customer care and acquisition for over three decades, Aegis has been introducing process and technology innovations. Several Fortune 500 clients trust Aegis to manage their customer interaction, back office, and other routine business processes.

Customer Interaction Solutions magazine recognized companies that have displayed high commitment to quality, excellence and customer service with an MVP Quality Award. Also, a group of contact center industry standouts have been awarded with gold, silver and bronze MVP Quality Awards in various categories.

 “We are extremely pleased and honored to get the MVP Quality Award. This award is recognition of our commitment to maintaining high ethical standards, rigorous business policies, and offering cost-effective, high-quality solutions to our clients across the world,” said Aparup Sengupta, managing director and Global CEO of Aegis. “We believe that an effective quality program is one that gets integrated with business operations and the culture of the organization.”

“We will continue to delight our clients with the high-quality services they have come to expect from us,” Sengupta added.

“Our editors at Customer Interaction Solutions are proud to grant a Bronze MVP Quality Award to Aegis for their excellence in taking and improving quality measures,” said Rich Tehrani (News - Alert), CEO at TMC. “They have demonstrated their ability to create a sense of community within their company, while providing the best service to their clients.”

“Aegis has demonstrated a commitment to high ethical standards, stringent policies and challenging goals,” Tehrani added.

Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries that has helped the industry grow and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive.