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Oracle Intros Oracle Communications Order and Service Management 7.0
March 02, 2010
Oracle (News - Alert) has announced the general availability of Oracle Communications Order and Service Management 7.0, for rapid offer design and order delivery that facilitate communications service providers unify historically disparate processes.
The solution helps CSPs to quickly and efficiently introduce new offers, capture and fulfill orders and provide visibility across the entire order lifecycle.
“As a wireless leader in the rapidly growing Indian market, we needed a solution that could manage the large volume of products and offers we wanted to introduce. We are required to handle more than 100,000 orders and services per hour and, with Oracle Communications Order and Service Management, we can manage a greater volume of very complex services with increased consistency, accuracy and efficiency,” said Ravinder Jain, chief information officer at Aircel. “Oracle's integrated offer design and order delivery solution helps solve a long-standing industry challenge.”
A new way of orchestrating customer and technical information across front- and back-office systems is provided to CSPs by Oracle Communications Order and Service Management 7.0 for improved offer design, order cycle time and accuracy.
Oracle's Siebel CRM, Oracle Product Hub for Communications and Oracle Application Integration Architecture for Communications are some of the other core components of the solution for rapid offer design and order delivery.
With the integrated Oracle solution, CSPs can:
- Get to market faster by unifying the front- and back-office operations required for creating new offers. For example, CSPs can leverage the central product catalog to define an offer and then automatically update the corresponding information in the CRM, billing, order management and fulfillment systems. They can then map and test the offer across all the IT systems it will affect, a process that many CSPs currently require weeks to complete
- Gain visibility to detailed order status throughout the entire order lifecycle and make this information instantly available to customer service representatives and customers. Further, the solution by proactively identifying and managing at-risk orders, and those requiring special handling, helps reduce order fallout
- Make low-cost, in-flight order changes, by enabling CSRs to adjust existing orders to reflect new customer requests. Updated orders automatically revise order-fulfillment plans already completed or in progress. This can help accelerate order completion, reduce manual workarounds, and prevent costly errors and repeated truck-rolls to customer locations
“To meet customers' increasing expectations for prompt, reliable service, communications service providers must fill the critical gap that has long existed between offer creation and order delivery,” said Elisabeth Rainge, director, NGN Operations, IDC (News - Alert). “By recognizing the central role that order management plays in this process, providers can achieve their required speed, flexibility and visibility.”
“Oracle Communications' solution for rapid offer design and order delivery provides an attractive alternative to the customizations and workarounds service providers have previously relied on to solve these challenges,” she added.
In related news, Oracle, to help communications service providers to meet their ever-changing needs in the new decade, demonstrated its leadership and vision at Mobile World Congress (News - Alert) in Barcelona, Spain.
Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Kelly McGuire
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