Call center software provider, Five9 Inc. announced that its cloud computing platform was awarded a 2009 Product of the Year Award by Technology Marketing Corp.’s INTERNET TELEPHONY magazine for the 12th consecutive year.

 

Capable of helping software vendors, systems integrators, call center consultants, developers and IT professionals to build native software integrations, the platform solidifies the bond between call center on demand software and other enterprise software applications.

 

According to company officials, the developer program will assist the cloud computing platform. This will allow participants to have access to a customer-grade development “sandbox” environment. This supports full on-demand inbound and outbound call center capabilities, API documentation like code samples and a dedicated developer support team.

 

Five9’s set of APIs are suitable for all kinds of business applications, said company officials, adding that the system increases companies operational and communication capabilities, thus increasing productivity and customer retention.

 

“The developer community has been rapidly adopting our industry-first Cloud Computing Platform for Call Centers,” said Jim Dvorkin, chief technology officer of Five9, adding that there were many companies and independent software vendors that are leveraging the Five9 platform to bring to market industry-specific call center solutions or integrate their applications with Five9 on-demand call center software.

 

“INTERNET TELEPHONY is proud to grant Five9 a 2009 Product of the Year Award for their cloud computing platform for call centers,” said Rich Tehrani (News - Alert), CEO, TMC. Five9 has proven its commitment to quality and excellence while addressing real needs in the marketplace.”

 

This award is a fitting recognition for Five9 for their development of IP communications technology and the future should see more such innovative solutions from Five9, Tehrani added.