Accanto Systems (News - Alert), a provider of Customer Service Assurance solutions announced recently that its intelligent Customer Service Assurance, or “iCSA,” system has been selected by a major European-based converged carrier as a next generation troubleshooting and monitoring solution for its Customer Care and Service Operations.

 

“This communication carrier is investing heavily in its mobile broadband services while at the same time focusing on service quality across the board,” said Michele Campriani (News - Alert), CEO at Accanto Systems. “Its Service Operation Center is state-of-the-art and helps them to focus on customers and proactive service monitoring as well as reducing operational expenses.”

 

“While many carriers are talking about this concept, this company is moving fast to make it a reality and Accanto solutions are delivering its very own foundation,” Campriani added.

 

Accanto’s Intelligent Customer Service Assurance platform is said to integrate smart, deep memory probing and protocol analysis with its Traffic Analysis and Monitoring System, or “TAMS,” Network and Service Monitoring System and the X-Ray Service Assurance Analysis Engine. It also is said to tightly integrate with the new customer’s CRM, Trouble Ticketing, Fault Management and Performance Management systems.

 

With 2.5 million subscribers, the communications company provides a wide range of converged communications services, including voice, data and Internet, both on a Mobile and Fixed environment. Accanto Systems will now allow the operator to keep track of how network, service and subscriber data can be collected, correlated and presented with the end goal to help Customer Care and NOC (News - Alert)/Service Operation Departments resolve problems faster and at less cost.