ASC (News - Alert), a global provider of innovative solutions to record, analyze and evaluate communications, has announced its plans to demonstrate a new quality monitoring solution at an upcoming industry event.

At the event, ASC is also planning a presentation by its Head of Business Development, Bernd Engel, on the integration of call center functionality with other business departments and IT systems.

Guenther Mueller (News - Alert), chairman and CEO of ASC, said in a statement that this year ASC will play an integral role in the event.

 

“We look forward to offering a full demonstration of our capabilities, including both the latest version of our quality monitoring solution, INSPIRATIONpro 10.0, and the enterprise-wide implications of business process optimization,” Mueller added.

INSPIRATIONpro 10.0 offers a prominent new feature that involves automated muting to avoid storage of credit card security codes, or “CSC (News - Alert).” This feature was previously only available as a manual override and will now provide fail-safe compliance with the stringent requirements of the payment card industry data security standard, or “PCI (News - Alert) DSS.”
 
As it is designed to categorize calls for larger organizations with an otherwise unmanageable volume of communications, the product is expected to improve recent innovations in speech analytics. This capability has been expanded in Version 10.0 to allow complex searches beyond those available in the graphical user interface, or “GUI.”

The eLearning module is another refinement in Version 10.0 as it offers new capabilities for supervisor interaction. This module is designed to spot the weak points in individual agent training and delivers customized instruction directly to each desktop, thus creating a loop of continuous learning.

This update to the company’s quality monitoring solution comes merely five months after ASC announced INSPIRATIONpro 9.0, and VoIP recording solution, EVOip 9.0. Marc Wildner, director international sales, of ASC, said that ASC’s new 9.0 Suite can provide crucial support to financial institutions and contact centers because it enhances data security through full industry standard based data encryption. With these abilities, financial institutions can easily safeguard confidential transactions and protect private information, Mueller said.