Relationship management specialist, Convergys (News - Alert) Corporation has reportedly announced that China Call Center & CRM Association, or “CNCCA,” has recognized Convergys as the “Best Call Center Technology Provider of 2009 in China.”

 

The CNCCA’s award ceremony is an event promoting the concept of customer care in order to improve call center operations, to establish international call center standards, and to drive further growth of the call center industry in China.

 

According to Convergys officials, the company earned this prestigious award for demonstrating expertise in relationship management and holistic approach to customer solutions, and also for its rich experience implementing global technology innovations, as well as its continued commitment to the development of the Chinese contact center market.

 

Benjamin Hart, Convergys Managing Director of Relationship Technology Management, Asia Pacific said that the Convergys provides its clients with a 360-degree, well-rounded customer management solution and they construct a complete and integrated solution based on the understanding and analysis of the strategy, needs, and desired goals of their clients, thereby helping them achieve their overall goals of high customer satisfaction and revenue growth.

 

“To be recognized by our industry peers with this prestigious award is a great honor,” Hart added.

 

Convergys has expanded to a larger extent in Chinese financial services industry, where its Edify Voice Interaction Platform powers millions of instances of customer self-service.

 

According to the company, its unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

 

It has hired more than 70,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia, with global headquarters in Cincinnati, Ohio.