Persystent Software, a provider of PC recovery solutions has reportedly announced that its Persystent Suite was selected by MDRC, a nonprofit education and social research policy organization to help its IT team reduce support calls, ensure PC compliance and offer enhanced services to its workforce.

 

The PC support group of MDCR has a 2/225 IT staff-to-PC end user ratio, and was facing an increasing number of PC support calls both on site in New York and remotely from end users in its California office.

 

Most of the calls were related to applications, while some were regarding the application downloads not being supported by MDRC.

 

The organization was concerned with the time and expense required to have PCs shipped, repaired and shipped again across the country and was looking for a method to control damage caused by rampant PC end user downloads occurring throughout the organization.

 

Persystent Software identifies and resolves any operating system and application-related issues, automatically or on demand every time the machine starts up, to help the enterprises know their workplace PCs are always running smoothly.

 

MDRC has implemented Persystent Software on all of its 255 PCs in New York and California, and has begun to see changes including  a substantial reduction in help desk calls.