inContact, Inc., a major player in on-demand contact center software and agent optimization tools, reportedly has been selected for the premier partner program by salesforce.com.

 

Completely integrated with the Service Cloud 2 and the Force.com platform, the combined inContact and Service Cloud 2 offering delivers real time customer care solutions in the cloud for organizations of all sizes, company officials said.

 

“The Service Cloud is the next generation solution for customer service, leading the industry in market and customer momentum,” said Kendall Collins, chief marketing officer of salesforce.com, in a statement.

 

Collins said that the Service Cloud “bridges the gap” between traditional contact center technologies and cloud computing platforms like Google, Facebook (News - Alert) and Twitter.

 

“Having inContact as a premier partner is strategic to ensure rapid adoption of the Service Cloud. inContact has a proven track record of customer success and technology excellence,” said Collins.

Paul Jarman, inContact’s CEO, said that the company is very happy with the continuing advancements being made as a premier partner of salesforce.com.

 

“Integrating our solutions and sales processes brings tremendous value to our two respective organizations and to our customers by providing quick deployments, rapid ROI and a scalable cloud-based model,” said Jarman.

 

He said that the company already has a fantastic success working with salesforce.com, and it looks forward to the additional opportunities this expanded relationship will bring.

Recently inContact, Inc. had announced that it has been selected by the Agent Alliance as the group’s preferred contact center software solution to offer into the marketplace.

 

The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry, currently including 16 master agencies aggregating more than 1,000 individual agents.

The Agent Alliance has expertise in various telecommunications products and services, including long distance, local dial tone, convergence applications, conference calling, data services, Internet connectivity, DSL, Web-hosting broadband applications and VoIP. 

The needs of its customers range across the telecommunications spectrum, where many have expressed interest in expanding their connectivity with state-of-the-art contact center software functionality.