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Call Compliance, Execuserve Sign Letter of Intent

July 28, 2009
Call Compliance, a wholly-owned subsidiary of Compliance Systems Corporation (News - Alert) and vendors of the so-called TeleBlock System for “Do-Not-Call," has announced a Letter of Intent for an exclusive licensing agreement to distribute the Execuserve Hire-Intelligence software program. 

The program, according to company officials, assesses prospective job seekers using such embedded features as artificial intelligence, and "calculates and assesses customizable job skills and behavioral characteristics required of prospective job seekers," in addition to providing applicant tracking features and customized interview guides. The assessments are then used to create job-specific profiles which serve as benchmarks for future hiring. 

The companies intend to create a contact center specific agent evaluation tool, according to officials of both firms: "The licensing agreement will require Call Compliance (News - Alert) to generate minimum annual revenues of $1,000,000 from the sale of Hire-Intelligence." Bear in mind that this is just a letter of understanding, though, folks -- Call Compliance officials said that "no assurance can be given that the company will enter into a definitive distribution agreement with Execuserve or, if such an agreement is entered into, that the company will generate any revenue or profit to the company."

The idea is that using the product, “call centers will be able to screen agent applicants based upon specific skill sets and behaviors, against proven benchmarks,” said Dean Garfinkel (News - Alert), CEO of Compliance Systems Corporation. 

Call Compliance’s TeleBlock Call Blocking System helps teleservice workers ensure compliance in the highly regulated Do-Not-Call environment by automatically screening and blocking outbound calls against U.S. and Canadian Do-Not-Call lists. It's sold by telephone carriers such as AT&T, Verizon (News - Alert) Business and Qwest Communications, and is celebrating its 10th year anniversary "with a perfect record; over six billion error free calls since its commercial introduction. No TeleBlock Subscriber has been fined," company officials say.

In May, TMC reported that Call Compliance "added a big fish to its growing roster of carriers" with the announcement that AT&T (News - Alert) is now selling its TeleBlock service for maintaining “Do-Not-Call” compliance.

 


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi
 
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