Call Center Software

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Recording  |  SIP Trunking  |  Fax Software  |  Load Balancer  |  PBX  |  SIP Phones  |  Small Cells
 
| More

Call Center Software

TMCnet Online Community

Call Center Services Featured Article

LACCA Announces Special Hurricane Hotline

July 16, 2009
The Latin American Call Center Association has announced the availability of a toll-free hotline to help answer questions during this hurricane season. 

Yep, that's right -- just hurricanes, please.

U.S. callers to the hot line will receive information regarding hurricane preparedness, storm development, hurricane tracking, shelter locations and evacuation information. Call center representatives from the LACCA member companies will staff the toll-free number throughout the hurricane season, as the National Hurricane Center issues the first Tropical Storm Watch Alert. 

The number, 888 99HURRICANE, will be answered from 9 a.m. to 5 p.m. Monday through Friday throughout the various stages after the first alert is issued.

"We are very proud to be able to offer these services, which are funded by our member organization. They have provided us with a team of representatives who are now trained to work the hurricane hot line and offer assistance to our callers" says Isabelle Fuentes, LACCA Director and founder of the LACCA.

The Latin American Call Center Association was founded to inform companies in the United States of the call center industry in the nearshore Latin American region. LACCA officials say it serves as a "guide" to those businesses who are interested in relocating their business to the area.

A couple years ago, TMC had the news of an enterprising firm offering "Southerners worried about a hurricane" the option to get a "Personal Hurricane Kit" for just $4,995. That's right, yours for only five thousand bucks.

The kit, launched by Assemble Communications LLC of Davidson, N.C., comes in a watertight suitcase and features a battery-powered Inmarsat (News - Alert) satellite antenna and handset. It also comes with cables to connect a computer to Inmarsat's broadband Internet service.

The price includes 400 minutes of talk time that don't expire until used and 150 megabytes of Internet access -- enough for about two days of average surfing. Because stuck in a hurricane, heaven knows you still need to Facebook (News - Alert).
 
 
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek
 
Follow the Call Center Software Community on Twitter




Subscribe to our Call Center Software eNewsletter Close Window