Convergys Corporation , a major player in relationship management, reportedly has renewed contract with the United States Postal Service.

Since 2003, Convergys (News - Alert) has provided the U.S. Postal Service with customer service support at three U.S. contact centers. This extension is the second two-year renewal of the contract.

Company officials said Convergys will provide customer service support by leveraging its relationship management solutions portfolio, which includes customer service solutions (live agent support), multichannel automation solutions (automated speech, e-mail) and back office solutions.

Officials said Convergys will also continue to answer the popular (800) ASK-USPS (News - Alert) toll-free number and provide analytics for a customer intelligence program that constantly measures customer satisfaction.

“Convergys has provided customer service support to the Postal Service for the past six years with an end-to-end solutions portfolio that meets the needs of today’s consumer for both self-service and live agent support,” said Paul Colangelo, vice president of government solutions for Convergys, in a statement.

Colangelo said that Convergys will continue to support the USPS in providing its customers with the highest level of customer service.

Convergys helps governments and government-related agencies to accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private sector best practices in relationship management, including customer and employee solutions, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, multichannel automation, back office solutions, collections, and shared services.

Back in June Convergys had announced the immediate availability of new Convergys Loan Modification Solutions. The solutions enable mortgage service providers to quickly and effectively respond to heavy customer demand for refinancing by leveraging Convergys’ skilled live agent assistance and award-winning self-service automation technology, proactive outbound communications via voice, e-mail, or text, and analytics to encourage loan retention and new lending, while lowering service costs.

The solutions are available as a full suite or as individual services.