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Sitel Signs $10 million Deal with Leading e-commerce Solutions Provider
July 06, 2009
Sitel, a global business process outsourcing (BPO) provider, has signed a deal with a top e-commerce solutions provider to be the company’s exclusive customer care partner.
The total contract value is estimated to be $10 million over 36 months.
According to company officials, approximately 160 associates from one of Sitel’s Philippines contact centers will take in-bound calls and emails from customers who are using the client’s multi-channel, e-commerce solutions.
“In today’s competitive marketplace, strategic companies recognize that the best way to grow a business is to ensure that their customers receive the best possible experience with every interaction,” said David Garner, president and chief executive officer for Sitel, in a statement.
Garner said that this new client has entrusted Sitel with this critical component of their business based on the company’s award-winning portfolio and reputation for delivering value.
“We are proud to be selected as the company’s exclusive BPO provider and look forward to working closely with them as they cement their position as leaders in the e-commerce solutions industry,” he added.
Company officials claim that the new client selected Sitel for its strong operating model, verifiable success in delivering value and experience supporting similar clients in the e-commerce vertical.
Sitel meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries.
Sitel provides solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.
Back in June Sitel had announced the expansion of its HomeShore contact center service program in and around Albuquerque.
Sitel HomeShore is a proprietary home-based agent offering designed to give Fortune 500 clients greater flexibility in managing their outsourced customer care needs. Since its initial launch in 2008, the Albuquerque HomeShore program has proven to be a successful model for Sitel clients across the country.
Over the next three months, Sitel plans to add an additional 150 to 200 associates to the Albuquerque program. Sitel associates provide customer care and technical support services on behalf of two clients, representing travel and tourism as well as the satellite media services industry, respectively.
The total contract value is estimated to be $10 million over 36 months.
According to company officials, approximately 160 associates from one of Sitel’s Philippines contact centers will take in-bound calls and emails from customers who are using the client’s multi-channel, e-commerce solutions.
“In today’s competitive marketplace, strategic companies recognize that the best way to grow a business is to ensure that their customers receive the best possible experience with every interaction,” said David Garner, president and chief executive officer for Sitel, in a statement.
Garner said that this new client has entrusted Sitel with this critical component of their business based on the company’s award-winning portfolio and reputation for delivering value.
“We are proud to be selected as the company’s exclusive BPO provider and look forward to working closely with them as they cement their position as leaders in the e-commerce solutions industry,” he added.
Company officials claim that the new client selected Sitel for its strong operating model, verifiable success in delivering value and experience supporting similar clients in the e-commerce vertical.
Sitel meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries.
Sitel provides solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.
Back in June Sitel had announced the expansion of its HomeShore contact center service program in and around Albuquerque.
Sitel HomeShore is a proprietary home-based agent offering designed to give Fortune 500 clients greater flexibility in managing their outsourced customer care needs. Since its initial launch in 2008, the Albuquerque HomeShore program has proven to be a successful model for Sitel clients across the country.
Over the next three months, Sitel plans to add an additional 150 to 200 associates to the Albuquerque program. Sitel associates provide customer care and technical support services on behalf of two clients, representing travel and tourism as well as the satellite media services industry, respectively.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Patrick Barnard
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