Call Center Services Featured Article
Management Technology Consulting Releases ActivityTimer for Dynamics CRM
March 10, 2009
Management Technology Consulting announced the release of ActivityTimer for Dynamics CRM. This is essentially a low-cost functionality addition which enhances productivity and allows the user to measure task performance besides improving on costing and billing functions.
This is a simple add-in to Microsoft’s (News - Alert) Dynamics CRM platform and it adds value to any Dynamics CRM solution by accurately tracking and reporting exact time for all CRM activities employed by CRM users. The improved client activity time tracking enables better client relations leading to better revenue realization.
Simple intuitive settings enable the user to set solution-wide timing function controls which include stopwatch start and stop by user for large task type activities, stopwatch start on activity open and stop and record at time of close. It provides user start/stop override at activity levels.
The setting controls also include automated fixed-time for automated activities and workflow like in template emails, letters and fax. Hiding or showing stopwatch time appearance in CRM activities is also possible.
ActivityTimer for Microsoft Dynamics CRM 4.0 is a self-install native CRM functionality add-in. It enhances worker productivity and helps control direct cost in client activities when businesses are desirous of implementing this capability.
This solution is most suitable for professional services businesses which use Dynamics CRM extensively in their professional services delivery functions. Users can complete the missing link in the standard Dynamics CRM Service operations Activity management, tracking and analysis.
It is also very useful as a sales and operations management tool as it allows tracking of time in activities which enable better understanding and control of process times to enhance productivity.
Management Technology Consulting is a Microsoft Gold Certified Partner which specializes in Dynamics CRM low-cost add-on products and development services catering to clients world wide. The company serves small and medium sized businesses providing fixed-rate implementation, custom development and support services on the Dynamics CRM platform. MTC has developed an extensive line of Microsoft CRM add-ons and vertical versions as a self-install enhancement for sales, marketing and customer service operations.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
Edited by Jessica Kostek
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