Telephonetics VIP, a provider of speech recognition and voice automation solutions, recently announced the launch of Confirmer, a scalable application to help enterprises and businesses contact groups of people and present timely information. The information can be of use in various situations such as emergencies of even day to day activities.

 

Often organizations find it necessary to lower costs, provide efficient services and use available resources. Confirmer from Telephonetics VIP has been designed to communicate groups of people and collect data and responses in a shorter time period than a human operator.

 

The solution also supplies multiple means of contact including telephone, email, SMS and pager in both emergency and non-emergency situations. This may need a response and a log of the interaction.

 

“The complexity and size of our organization means that a ‘manual’ telephone cascade of information is no longer practical. Confirmer gives us the ability to reach large numbers of our staff with a critical message in a meaningful and realistic timescale. Confirmer’s “rules-based” approach, together with the ability to devolve responsibility for maintenance of data, will allow us to extend and expand its use within the organization,” said Ian Purdy, Telecoms Manager, Sheffield Teaching Hospital National Health Service (NHS) Trust.

 

Confirmer is also expected to automate error prone and prolonged manual calling methods. The solution will also work to manage cascaded messages and prevent them from getting become distorted and outdated as they pass through several intermediaries.

 

“It is essential that any mass notification solution is not only flexible but also gives the organization the confidence that all the required contacts will be notified and responses collected. Knowing Confirmer will try and try again provides extra assurance that people are reached at crunch time,” said Mike Matthews, director of Product Management at Telephonetics VIP.

 

Confirmer has been designed to supply round the clock service and provides a consistent and accurate message via a pre-configured or an ad-hoc ‘Campaign’. The campaigns can be managed manually and be started and stopped accordingly using a secure browser interface, or even a phone.