As part of what company officials describe as "an ongoing initiative to achieve a breathtaking customer experience," Sage has appointed nine Business Partners with Customer Development Center status.

 

Recognition is intended to "highlight the continual efforts DMC Software channel into customer service and their level of expertise in the Sage 200 product area," according to Sage.

 

As featured on BBC Radio Cambridgeshire, Mike Ramsay, Managing Director of DMC Software, said that while customer service is integral to any businesses success, "the title Sage Customer Development Center supports this and identifies DMC Software as being better placed to handle Sage 200 support, development and migration from Sage 50 Accounts products."

 

At the end of January Sage are due to release the latest version of Sage 200, Sage 200 2009. The new edition of Sage 200 has what Sage officials say is improved usability and functionality, and is "the result of customer and business partner feedback, incorporating the input of focus group wish lists."

 

New features include secure online payment handling facilities, user workspace to provide information at a glance, compliance with VAT regulations surrounding deposit handling, help files in a new Web-based interface and an improved Project Accounting module, as well as tighter synchronization between Sage 200 CRM and other modules.

In addition to the Sage 200 Suite, DMC Software offers independent Customer Relationship Management (CRM) and Accounts products as well as professional services.

 

Last spring TMC reported that Sage "announced initial progress" on its Sage CRM Solutions 2010 strategy, described by company officials as “a product and technology vision.”

 

The strategy, according to the Sagians, guides global development of the Sage CRM Solutions product family comprised of ACT! by Sage, Sage CRM, and Sage SalesLogix. Milestones, detailed at the Sage Software (News - Alert) Insights North American business partner conference, include embedded Sage CRM within the new Sage MAS 90 and 200 Extended Enterprise Suites, Sage SalesLogix Mobile v5.1 and a partner-hosted ACT! subscription offering.

 

CRM 2010 “recognizes distinct business needs of various CRM user types and supports them by applying open Web standards to connect front- and back-office processes,” create interoperability with the Sage CRM Solutions family and “incorporate on-demand capabilities and emerging Web 2.0 technologies,” company officials said at the time.