Aspect, a unified communications and contact center software and services provider, has announced the opening of customer briefing centers in its U.S. and Asia Pacific headquarters locations.

 

The customer briefing centers are facilities for hands-on software demonstrations. With the help of these demonstrations, Aspect customers and prospects can experience unified communications through interaction with Aspect Unified IP and PerformanceEdge (News - Alert). 

 

“Seeing demonstrations in a hands-on environment gave us a clear understanding of the software functionality and its value,” said Oleg Puzyreff, director of business development at One Communications (News - Alert). The company had visited the Chelmsford briefing center.

 

Currently, the customer briefing centers are located in the Boston area and in Singapore. A third customer briefing center is expected to open at the Aspect European regional headquarters near London at the end of December.

 

Puzyreff said that the customer briefing center is a “great way” for companies to see the real-time capabilities of the Aspect product portfolio, including Aspect Unified IP, PerformanceEdge, and Microsoft Unified Communications (News - Alert).

 

The capabilities to be demonstrated at the customer briefing center in Chelmsford, Massachusetts include the Expert Agent capabilities available through the integration of Aspect Unified IP 6.6 and the instant messaging and presence technology in Microsoft (News - Alert) Office Communications Server 2007.

 

Additional capabilities to be demonstrated by Aspect are the hybrid enterprise voice portal services available through Aspect Unified IP and Tellme (News - Alert); PerformanceEdge capabilities, including workforce management, quality management, campaign management, performance management, and eLearning.

 

Also, the company will demonstrate unified communications leveraging Microsoft Office Communication Server 2007 and Microsoft Exchange Server 2007 to unify voice, instant messaging, email, calendaring, and multimedia conferencing using presence through Office Communicator; and more.

 

“These demonstration centers serve as a powerful proof point that Aspect is delivering important unified communications capabilities to the enterprise by leveraging the technology available in Microsoft Office Communications Server,” said Mike Sheridan, senior vice president of strategy and marketing at Aspect.

 

These customer briefing centers, Sheridan said, will allow customers and prospects to gain a better understanding of how Aspect can help streamline communications for improved business processes and a successful unified communications strategy.