Prestige International USA has announced the opening of a new contact center by the Hong Kong branch of Prestige International.

 

The company sells global, integrated business process outsourcing and customer relationship management products.

 

The new facility, located in downtown Hong Kong, offers multilingual customer interactions combined with what the Prestigians describe as “global connectivity to organizations such as those servicing the financial services, insurance and luxury goods markets.”

Company officials say the new Hong Kong center “extends Prestige International’s global service network to 15 facilities in 13 countries in Europe, Asia and the Americas regions… other locations include a 1,200 seat contact center in Japan and facilities in metropolitan areas such as London, Los Angeles, Sydney, and Singapore.”

The new contact center is located in Tower 1 of the Gateway (News - Alert) Tower office complex, rising above the Harbor City shopping mall with its 700-plus shops, including 50 restaurants and two cinemas. The facility itself has over 4,700 square feet of space located on the 20th floor – “with a picturesque view of Hong Kong bay and Kowloon Park below,” company officials point out.

 

Prestige International USA and Prestige International are wholly owned subsidiaries of Prestige International, a Tokyo corporation publicly trading in Japan and a vendor of Business Process Outsourcing and CRM services.

 

Last year, TMCnet reported that Prestige International USA announced the expansion of service at its Los Angeles area facility to include support for luxury brand and concierge services.

 

“As a global vendor of BPO and CRM outsourcing services,” company officials said at the time, “Prestige International extends this capability to its Los Angeles contact center where it currently supports several luxury/concierge clients.”

 

Over the past several months before the center’s opening, product knowledge and best practices for the support of luxury brands and concierge service were transferred to the Los Angeles facility from other global locations, including San Francisco and London.