Call Center Software

TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
Share
» More Call Center Services Feature Articles

Call Center Services Featured Article


November 03, 2008

TimeDriver for Salesforce CRM Enhances Sales Scheduling

By Susan J. Campbell, TMCnet Contributing Editor


TimeTrade Systems has announced the TimeDriver for Salesforce. This personal appointment scheduling solution is designed to allow sales professionals to invite customers and prospects to schedule time with them.


A specially integrated version, TimeDriver for Salesforce CRM enables users to easily create and send appointment invitations from within the Salesforce application. This solution is built using the Force.com platform and is expected to be available by the end of the year for test drive and deployment on the Force.com AppExchange.
 
The announcement was made today at Dreamforce '08, salesforce.com's annual User and Developer Conference.

TimeDriver eliminates the phone tag (News - Alert) and e-mail tag normally associated with sales efforts to schedule time with a current or prospective client. It also provider users with the ability to include a “Click to Schedule” link in e-mail messages and on Web pages as a call-to-action for scheduling an appointment.

When an invitee clicks on the schedule link, TimeDriver will offer timeslots based on simple rules defined by the inviter. Sales professionals can rely on this solution to invite customers and prospects to schedule time for sales demos, account reviews, consultations and other sales interactions, either in person or on the phone.

Users can rely on the TimeDriver for Salesforce to initiate a TimeDriver appointment invitation from any Lead or Contact page in Salesforce; initiate an invitation to a list of Leads or Contacts; control the user’s availability for appointments based on their free/busy status in Salesforce Calendar, Google (News - Alert) Calendar or Outlook Calendar. Users will also have the ability to view and manage TimeDriver data via Salesforce or TimeDriver.

TimeDriver is designed to seamlessly add or update appropriate data records in Salesforce. Schedule links, e-mail invitations and appointments created in TimeDriver will trigger the creation or modification of any associated data records in Salesforce.

"In order to fully exploit the powerful capabilities of Visualforce and Force.com Apex code we teamed with Appirio to design and implement our TimeDriver integration with Salesforce CRM," said Ed Mallen, President and CEO of TimeTrade Systems (News - Alert), in a Monday statement.
 
"We especially like the ability to invoke web service calls from triggers, ability to use standard list controllers, packaging support for Visualforce pages, and the ability to use custom buttons to refer to Visualforce pages."

"This is our sixth Dreamforce, and the momentum of the Force.com AppExchange continues to grow with customers and partners," said Clarence So, chief marketing officer at salesforce.com, in the Monday statement.
 
"TimeDriver for Salesforce will help companies better manage a critical part of the sales process, which is scheduling appointments with customers and prospects. By integrating TimeDriver with Salesforce, appointment scheduling can be tightly coupled with customer communication activities."

TimeTrade Systems has hit on a solution that caters specifically to one significant challenge in the area of sales – efficiently scheduling appointments with current and potential clients. These face-to-face meetings are essential to building relationships and sales success and the more time the sales professional can spend in the front of the customer, the more likely he or she is to be successful.
 
By providing the TimeDriver solution within salesforce.com, it ensures that users throughout the world can pull the direct benefits of the solution, when and where they need it. This platform also ensures that users can use the solution as much or as little as necessary to drive optimal sales performance. 
 
 

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Stefania Viscusi


» More Call Center Services Feature Articles



Discussions:
 

Participate in the Community:
Add Your Thoughts and Comments Now
 
 
By  
TMCnet