Enovlink Training Center (ETC) has announced the opening of its training rooms at the 3rd Floor Angelica Building, Osmeña Boulevard in Cebu City. The company has an established goal of becoming the premier provider of top quality English-speaking call center agents who offer exceptional customer service skills and a clear and precise focus on their career.

 

The Philippine IP-BPO industry is experiencing strong growth, in spite of the slow down in the U.S. economy. Much of this ongoing success abroad is due to some U.S. organizations expecting to outsource some of their operations outside their country’s borders.

The Philippines is becoming the country of choice for outsourced BPO services. Filipinos offer the right base skills, the right work attitude and a strong potential for excellence. In order to meet 2010 aspirations, the industry must create another 600,000 call center jobs.

With the consistent opportunity within the call center industry, hundreds of hopeful applicants line up every day for a chance to be assessed and interviewed. As many as 98 out of 100 candidates fail the initial assessment, creating a need for additional training in the industry.

Many of these hopefuls become potential employees or new hires that need additional training. ETC has recognized the need for competent individuals for this growing industry and aims to train these hopefuls and develop their potential for excellence.

 

ETC plans to equip its trainees through its 100-hour training curriculum, handled by the best and most experienced trainers in the business. Courses offered include: English Language Proficiency, i.e., accent neutralization, grammar and syntax, comprehension and active listening skills.  

Call Center 101 skills will be offered, including understanding the call center, caller expectations, the American consumer, call management, customer service and handling difficult customers.

ETC plans to go the extra mile by providing job preparedness and tips, coaching and mentoring, and most of all, job placement assistance through our partnership with top call centers in the business.

There is a common belief that it is never too old to work in the industry and ETC is encouraging people to open themselves up to a second career as their needs change to enable them to provide more for their families and grow in their newly chosen field.

 

The call center industry is one that can offer a wealth of jobs for skilled individuals. It can also provide a progressive career path, with the right training. ETC aims to improve the labor pool offered in the Philippines and in doing so, will make this region even more attractive to outside investors. In doing so, the company should be able to drive its initiatives for call center growth into the coming years.