Call Center Services Featured Article

Purple Heart Call Center Named "Best of Show" at ATA Conference

October 15, 2008

The Purple Heart Call Centers effectively captured “Best of Show” honors at the American Teleservices Association National Convention & Expo held in San Antonio last weekend.

This recognition is considered to be a reflection of the organization’s commitment to innovation and advocacy. The award recognizes the group’s innovative booth display that showcased its team members, training and services.
“We are honored to receive this special recognition from ATA,” said Ken Smith, chief technology officer of the Purple Heart Service Foundation, in a Wednesday statement.

“The attendees at this gathering represent our peers and our business partners – current and prospective; to be recognized for our efforts to communicate with these audiences about the work we do with disabled American veterans working from home and about the bottom-line business results we can achieve with a mission-driven workforce is gratifying,” Smith added.

A distinguished group of world-class call center organizations were featured at this event and the Purple Heart booth was chosen among these contenders. This selection was made based on the organization’s ability to demonstrate a true picture of who they are and what they do.

This particular booth offered striking images that reminded viewer of the unique nature of its workforce: combat-injured veterans who have demonstrated an ability to perform and succeed in the most demanding environments. The booth also highlighted the call center’s training, services and business results.

The Purple Heart Call Center was established by the Purple Heart Service Foundation and is part of its Veteran Business Training Center (VBTC). The Center provides proven training and support for wounded and disabled veterans who work from their home as remote agents.

At the ATA convention, Smith also presented on the topic of “Charting a Course to Recruit, Train and Retain the Remote Agent Workforce.” After the presentation, Smith was on hand to receive the Best of Show award from ATA Chief Executive Officer, Tim Searcy.

Also attending the convention on behalf of the Purple Heart Service Foundation were Deepak Le, sound engineer for Purple Heart Radio, Angela Pinesberger, VBTC’s director of training, and Purple Heart Service Foundation Board Member, Bill Wroolie.

The Purple Heart Call Center is a perfect example of what makes the call center industry great. This is one industry where people from all walks of life and situations can not only work to provide for their families, they can also excel and succeed.

This recognition for the Purple Heart Call Center at the ATA conference is not only a nod to the organization’s efforts on their booth, it is also recognition for what they do and the valuable opportunities that they provide.
 
Copies of Smith’s presentation are available on request.
 
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Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Michelle Robart

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