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Virtual Call Center Service Provider Arise to Offer Home-Based Work Options in U.K.

October 10, 2008
Miramar, Florida-based Arise Virtual Solutions reportedly has expanded its global business to the United Kingdom by forging a relationship with a prominent British retailer.
 
Angie Selden, chief executive officer at Arise Virtual Solutions, said that her company will offer legitimate, home-based work options to individuals in the United Kingdom.
 
In the United States, she said, the company has more than 7,500 existing Virtual Services Companies who have helped to create a reputation of quality and value for the clients.
 
“And, with the growing global demand for Arise services, U.K. residents will now be able to experience the advantages of our flexible, home-based work model,” Selden said.
 
Arise screens and certifies independent professionals that invest in their own training and equipment to answer calls, e-mails and provide interactive chat services from their home offices. The company focuses on matching the capabilities of the certified professionals with the goals of its clients and the needs of their customers.
 
Arise certified professionals operate as individual small businesses, or as virtual services companies, and have the ability to select when, how long and for whom they work.
 
The company seeks talent from a variety of groups that may benefit from an independent virtual work model, including professionals seeking to supplement a full-time income, university students.
 
Additional groups include stay-at-home parents and retirees. Company officials said that VSCs can service Arise U.K. clients in increments of 30 minutes with a schedule they choose for themselves.
 
The Europe-based company will operate as Arise U.K. Currently, the company is seeking 250 new independent customer interaction professionals in Britain to service retail clients for Christmas 2008.
 
“Having seen the outstanding quality and performance delivered by home-based agents at my last two jobs, I am excited to lead Arise’s international drive into the U.K. market to replicate the phenomenal success of our US business,” said John Riordan, vice president at Arise.
 
Arise offers outsourced virtual call center service solutions. The company specializes in providing multi-channel customer support to clients in the retail, consumer electronics, travel and hospitality, utilities and health care sectors.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu's articles, please visit her columnist page.

Edited by Michael Dinan
 
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