Call Center Services Featured Article
CallTheGeeks.com Now Offering Live Support via Chat, Online Diagnostics
October 08, 2008
Geeks On Call Holdings Inc., a premier national provider of professional IT solutions to small businesses and residential customers under the trade names Geeks On Call, 1-800-905-GEEK, CallTheGeeks.com and Call The Geeks, has announced a new offering.
CallTheGeeks.com is offering consumers telephone and online technical support through live chat and online diagnostics beginning at $19.95 for a single incident.
The services will be offered in areas not currently covered by Geeks On Call on-site technicians. They will include computer troubleshooting and repair, performance optimization, software upgrades and support, operating system support, hardware diagnostics and virus and spyware removal.
CallTheGeeks.com has built a reputation by offering friendly, industry-certified professionals who provide an initial free live chat to clarify and categorize computer issues.
After this point, customers may opt for single incident resolution of their problem, or one of the three plans for unlimited phone, live chat, and/or remote computer support at reasonable flat-rate pricing.
Rich Artese, Executive Vice President and COO said in a Wednesday statement, "I am excited about our CallTheGeeks.com online service because it is a wonderful compliment to our premiere on-site technical service and support network and it brings us another step closer to providing coverage across a National footprint."
Call The Geeks is a telephone and remote support service provider that operates through the online portal CallTheGeeks.com. Call The Geeks trusted certified technicians are trained and tested using the rigorous screening process originally established for on-site employees.
Founded in 1999, Geeks On Call is considered a pioneer in the mobile, rapid-response on-site IT service concept. The Company's certified IT professionals service small businesses and residential customers through its national network of franchise and Company-owned locations.
These professionals provide computer privacy and security solutions, hardware and network installations and troubleshooting. Customers can also receive repairs, upgrades and consulting.
Geeks On Call also co-markets through endorsed vendor relationships with other Franchisors, who offer GOC services to their franchisees as a value-added benefit.
By extending its services to those areas where on-site technicians are not available, the organization is providing much needed services to clients. This will help to extend the brand name and may even help to create additional opportunities where technicians can be placed to serve a growing clientele.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Stefania Viscusi
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