Digital Dialogue reportedly has set up call centers to help businesses minimize interruptions during the tropical storm Fay and hurricane Gustav. They provided around-the-clock call center services to Jacksonville, Florida-based Coastline Federal Credit Union during Tropical Storm Fay and Baton Rouge, Louisiana-based LA DOTD Federal Credit Union during Hurricane Gustav.

 

Digital Dialogue, a PSCU Financial Services company, is the provider of financial call center operations and software solutions for credit unions ranging in asset size from $5 million to more than $6 billion.

 

“Although we could not conduct service at any of the physical branch locations, we wanted to ensure our members did not experience a lapse in service,” Strum said. “Digital Dialogue made sure that no member request went unattended during this time of crisis. Coastline was able to leverage Digital Dialogue’s 200 employees to meet our member’s needs, regardless of the scope of what we were facing outside. This potentially disastrous scenario ultimately was a win for our members, a win for Coastline and a win for Digital Dialogue in demonstrating their commitment to total member care.”

 

Credit unions were enormously helped by Digital Dialogue when the tropical storm Fay made landfall on Aug. 19 in Florida. The company’s Vice President of Retail Sales and Delivery for Coastline Federal Credit Union Stephen Strum said that he was able to save three employees from downtown branch location in Jacksonville when it flooded. Digital Dialogue also gave him the infrastructure to stay in contact with his members while working from home.

 

Digital Dialogue provides LA DOTD Federal Credit Union with after hours and weekend call center services. When Hurricane Gustav recently disrupted service at the credit union, Digital Dialogue kept both members and staff informed by providing phone lines from which both staff and members could receive status updates.

 

Digital Dialogue has asserted that keeping the credit union members posted with updates and enabling them access to sensitive and important info around the clock is their highest priority. Both Coastline Federal Credit Union and LA DOTD Federal Credit Union put their members and staff first, and they were able to assist in providing a seamless delivery of services for both credit unions.

 

Tracy Dreher, a call center leader at LA DOTD Federal Credit Union, said that Digital Dialogue’s ability to provide the right kind of facilities like phone lines and status updates for her co workers made them work without any hindrance during the natural disasters.

 

Working with PSCU Financial Services, Digital Dialogue is offering 90 days of free around-the-clock call center assistance and lending services to the 180 credit unions that have been recently impacted by Hurricane Ike.