The Tracer professional interaction management and quality assurance software from OAISYS (News - Alert) recently received the “Best of Show Award-Most Innovative Product” at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY Conference and EXPO West 2008. OAISYS is a provider of call recording solutions for small- to medium-sized businesses (SMB) and call centers.

 

The INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. Setting Tracer apart from any other product on the market, this designation serves to highlight the technological achievement and creative product features. To inspect and review the displayed products on the first day of the Expo, INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations and met with vendors.

 

Apart from being an associated desktop screen activity, Tracer automatically records, stores and organizes telephone conversations. Along with providing powerful collaboration and knowledge sharing capabilities, the software application also delivers advanced contact center management and quality assurance tools. By using the knowledge and expertise of the entire organization to accurately and efficiently address customer service issues, the Tracer software considerably improves agent interactions and overall business performance. The software takes the help of Talkument, the personal voice documentation and collaboration solution from OAISYS, to achieve this.

 

TMC (News - Alert) says the ITEXPO's status as the leading forum for the VoIP and IP communications industry will be enhanced by the presence of outstanding companies like OAISYS with their award-winning solutions. The solutions from innovative companies like OAISYS can help service providers to improve their business. That’s the reason you will find a large number of service providers flocking to the event.

 

“We’re very excited to again be recognized by TMC as a true innovator within the market,” said Brian Spencer, President of OAISYS. “Our groundbreaking Tracer and Talkument solutions continue to garner industry accolades and support. That acknowledgement, paired with the overwhelmingly positive feedback we receive from our customers, further strengthens our reputation as a trusted provider of innovative call recording and voice documentation solutions for the SMB marketplace.”

 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert)