Telrex, a provider of IP call recording and call center optimization software, announced that its IP call recording and monitoring software has achieved interoperability validation with the 3Com (News - Alert) VCX (Voice Core eXchange) IP telephony system.

 

Comprehensive testing was completed in the 3Com Open Network Solutions (News - Alert) lab to validate on-demand recording features from CallRex.

 

3Com delivers secure, converged networking solutions on a global scale to businesses of all sizes. The 3Com VCX IP telephony solution supports server software with the high-availability features required by telecom environments.

 

Telrex is a premium member of the 3Com|ON Partner Program. Through the 3Com|ON Program, Telrex works closely with 3Com to provide their combined solutions to value added resellers and business customers worldwide. CallRex's Look Back call recording feature enables employees to record the entire call at any point in the conversation, capturing valuable customer experience information that can be archived and utilized for dispute resolution, training, or to meet legal requirements.

 

CallRex software has been certified on various 3Com platforms, like the VCX and NBX, since 2003. Certification has also been achieved for the NBX version 6, VCX Enterprise, VCX for IBM (News - Alert) System i VCX Connect 200, and VCX Connect 100 line of IP telephony platforms.

 

CallRex also supports 3Com Asterisk (News - Alert) installations. The 3Com Asterisk solution provides small-to-midsize businesses with an economical compact device for delivering full-featured Voice over IP(VoIP ) services.

 

"Telrex is proud to provide innovative call recording solutions on 3Com IP telephony platforms like the VCX," said Robert Kapela (News - Alert), president at Telrex, in a statement. "3Com customers can benefit from affordable and reliable call recording and monitoring solutions when they utilize CallRex software."