Call Center Services Featured Article

1Call Debuts Infinity IS Soft Agent

September 09, 2008

1Call, a division of AMTELCO and a developer of hospital call center, healthcare communications applications and emergency alert/notification systems has launched the 1Call Infinity IS Soft Agent, which the company says would provide a simplified and streamlined soft agent interface to improve both agent and call center performance.
 
Soft Agent is a software application and a part of the Intelligent Series (IS) suite of applications from the 1Call Division of AMTELCO. The Infinity IS Soft Agent is ideally suited for call center applications, such as scheduling, admissions, patient information, help desk, physician referral, physician answering service, consultations, nurse triage and so on. It will also be available to government facilities, military installations, and commercial businesses.
 
Complementing AMTELCO's extensive line of products for Healthcare and Higher Education organizations, the new Infinity IS soft agent software application comes with a built-in search and action capabilities of the Soft Agent Sandbox, which provides a single point of focus, saving time and eliminating errors for agents, thereby allowing them to have an efficient call handling.
 
Tom Curtin, president of AMTELCO, said, "The release of the new Infinity IS Soft Agent is groundbreaking for AMTELCO. The development of the Soft Agent stems from a market-driven demand based on feedback from our existing and prospective customers."
 
Curtin also mentioned that the Infinity IS Soft Agent, using 1Call's Sandbox search technology, offers users new and powerful tools for call handling, as well as information access and sharing.
 
By using industry standard protocols, including SIP, to integrate with PBXs and IP-based switches, the IS Soft Agent gives call centers a much more efficient way to handle calls throughout their enterprise, Curtin added.
 
The IS Soft Agent will be sold directly by AMTELCO employed sales specialists, or through certified dealers.

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Eve Sullivan

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