Call Center Services Featured Article
Viable Opens Call Center in Baltimore County
Viable is also set to launch a community interpreting service for Baltimore County entities, including medical offices and classrooms that will enable on-site communication facilitation with sign language users where it may be needed.
For those who rely on American Sign Language as their native language, interpreters are often needed for communication access. In situations such as face-to-face meeting scenarios, a sign language interpreter can be physically present to help with communication. Phone calls present another challenge altogether.
- Via dialing ViableVRS.tv on any videophone
- Via one-click connection on the VPAD, a videophone developed by Viable
- Via one-click connection with Viable Vision for the PC
- Via dialing ViableVRS.tv using XMeeting for the Mac
The flagship call center for Viable is located in Rockville. The company also operates call centers in Ellicott City and Frederick. The Towson call center is expected to be operational in October and will employ up to 20 interpreters. Those interested in employment opportunities at Viable are welcome to visit the Jobs section at the company website.
The announcement of another Viable call center means additional jobs for individuals in Baltimore County. This new addition also signifies a growing demand for Viable services, marking an increase in communication between deaf and hard of hearing individuals and entities throughout the country.
The provision of a facilitator between the individual and an office or other entity provides a much needed service, catering to a segment of the population that holds as much promise of revenue growth as any other. Those companies that come to rely on Viable will be better able to position themselves as putting the customer first.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Stefania Viscusi