MacsDesign Studio LLC, developers of the Web Help Desk, a cross-platform help desk software solution, has announced the availability of Version 9, a major update to its flagship service management solution.

Web Help Desk Software Version 9 provides new features, such as rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3^rd party asset management tools, and an AJAX enhanced user interface.

One of the key selling points for this solution is that Version 9 remains truly cross-platform with server side installers for Mac OS X Server, Windows Server, Linux and Unix.

"The feature enhancements within Web Help Desk v9 are primarily a product of listening to the thoughtful input from our loyal customer base, and the forward thinking of our savvy development team," stated Jonathan Lew, President of MacsDesign Studio, in a Friday statement.

 

"Version 9 exemplifies our commitment to providing organizations with a vendor-neutral IT service management solution without the complex configuration."

This latest version of the Web Help Desk software is designed to deliver numerous new productivity features, such as Change Management Control, which is an automated and dynamic rules-based approval workflow; Asset Discovery Data Imports, which will delivers scheduled imports of asset discover data; and MAC and PC Remote Control to trigger remote control session directly from strategically located screens within the software.

The Version 9 also offers a “We Suggest You Try This First” feature where the solution dynamically recommends knowledge base resolutions during the service request submission process; localization language capabilities; alter help desk software vendor terminology; and new interface updates.

MacsDesign Studio provides cross-platform service desk management solutions for help desk and customers support professionals seeking to simplify and control their increasingly complex service environments.

The extensive feature set of the Web Help Desk software is designed and implemented to addresses critical IT and support areas, including: incident and problem management, asset management, knowledge management, LDAP and ad Integration, and change management.

MacsDesign Studio has done well to recognize key areas within the Help Desk environment that can create obstacles to efficiency and productivity. By delivering a solution that addresses these issues, the company is able to drive demand for its solution, while also setting the standard within the industry. Such an approach is sure to strengthen market position and drive global revenues.