Nihonkai Gas, which serves propane and city gas to 100,000 customers across Toyama and part of Ishikawa prefectures in Japan, has selected Oracle (News - Alert) Utilities Customer Care and Billing to enhance customer service and billing capabilities.
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership.
Oracle Utilities will help Nihonkai Gas consolidate different systems for city gas and propane gas into a single platform.
"We are pleased that Nihonkai Gas has selected Oracle Utilities Customer Care and Billing to improve billing functionality and customer management," said Rodger Smith, senior vice president and general manager, Oracle Utilities, in a statement.
Thanks to Oracle Utilities Customer Care and Billing, the gas company would be able to expand its billing rate menu and hope to improve rapid-response service.
"We look forward to supporting their pursuit of a single billing platform that will ultimately lead improved efficiency and enhanced customer satisfaction," said Smith.
Recently, Oracle announced that Westpac Banking Corporation (Westpac) has selected Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud to support the ongoing deployment of Oracle-based Master Data Management (MDM) applications, in order to achieve the goal of having a single view of its customer information.
The bank expects to improve system performance and availability, and at the same time reduce significant cost savings over the next five years, based on proof of concept (PoC) performance tests.
Westpac’s MDM application, which underpins all of its retail banking transactions across its multi-brand organisation, is based on Oracle’s Siebel Universal Customer Master (UCM) solution.
Its comprehensive functionality enables Westpac with the capability to aggregate and manage customer data over the full customer lifecycle: capture of customer data, standardization and correction of names and addresses; identification and merging of duplicate records; enrichment of the customer profile; enforcement of compliance and risk policies; and the distribution of the “single source of truth” best version customer profile to operational systems.