Call Center Services Featured Article

Due to Sync of CSR24 and TAM, Agents Will Have More Time for Customer Service

By Calvin Azuri
TMCnet Contributor

Artizan Internet Services recently announced the availability of Artizan-TAM SyncSM, which is a feature that automatically records activity from Artizan’s customer access solution, CSR24, into TAM. Applied Systems, Inc. is one of the leading insurance technology companies that sells and supports insurance agency and broker management systems, while Artizan Internet Services is an applied systems company and one of the leading providers of Web-based solutions for the insurance industry.

In a release, Judy Dzwigal, automation coordinator for Lutgert Insurance in Naples, FL, said that “The synchronization of the two systems helps our staff automate processes and reduce the amount of data entry, and to get things done more efficiently. Best of all, the Sync feature increases our capacity to service our clients. This feature is a huge time saver to our account managers when processing more complex certificates. As a result, our account managers spend less time updating activities and more time attending to our clients’ needs.”

Due to the synchronization of these two solutions, there will now be significant efficiencies in agency operation. Agency time, which was once spent on updating activities, can now be fully utilized for customer service. Whenever a policyholder uses CSR24 to make a routine change request of the agency or to get documentation like an insurance certificate or an auto ID card, the Sync will automatically create an activity log in TAM.

Richard H. Roy, president of Artizan Internet Services, an applied systems company, said that

“Ways to increase internal efficiencies within their businesses is always a hot topic for the agents and brokers we work with. Those agents using Artizan’s CSR24 understand the positive impact of online customer service. Now, those who use CSR24 along with TAM will appreciate the decrease in internal processing time and the ability to re-focus their newfound time on customer service.”

Applied Systems Chairman and CEO James P. Kellner said that “Ultimately, the Sync helps agencies achieve greater customer satisfaction. The synchronization of these two solutions enables agents to have consistent, faster and more cost-effective tracking of customer service activities, and that means they can satisfy customer needs with greater ease and confidence.”

If you would like more information about Artizan Internet Services, please go to  www.artizan.com. For more information on Applied Systems, Inc., please visit www.appliedsystems.com.